Our goal is to deliver expert hand therapy care to people using safe and secure online software. Telehealth is ideal for people in rural and remote areas where expert hand therapy services may not be available. Additionally, telehealth provides convenient hand therapy care for busy people who prefer the convenience of online consultations and those who find travel into our clinics difficult for other reasons
Melbourne Hand Rehab delivers friendly, prompt and professional service, providing you with the very best in hand therapy care. Our experience shows us that there are some key areas we need to focus on to ensure that you receive the greatest benefit from our services.
Computer set up
You will need to have a computer with a camera and microphone. Please make sure that you are situated in a quiet and well-lit room, with a steady internet connection. This allows for the telehealth consultation to run as smoothly as possible.
You will receive an email invitation to our platform which you will accept and have open at the designated consultation time.
When you make an initial appointment with Melbourne Hand Rehab, you will also receive an email with a new patient form to fill in. You will need to complete this form ahead of time for an initial telehealth consultation so that we have all your details in the computer ready to go. This way you can make the most of your telehealth appointment.
Wearing appropriate clothing (e.g. short-sleeve shirt) during your telehealth consultation allows our therapists to see the area properly which in turn will help us establish and provide you with the best treatment possible.
Please turn off your mobile phone during the consultation as the microphone can interfere with the audio.
Not everyone heals at the same rate. If, at any time during your care, you do not feel that you are responding as well as expected we ask that you discuss this with your hand therapist. We want you to get the most out of your care at Melbourne Hand Rehab.
Fees for telehealth consultations are due at the start of your consultation. HICAPS Go is also an available option.
The greatest compliment we can receive is the referral of a friend or family member. The referral of your family and friends is greatly appreciated by everybody as it assists in their wellbeing and plays a vital role in the success of our business.
Your hand therapist will outline a recommended treatment plan for your injury and your recovery will be optimal when you keep this schedule. To receive the most out of your care and to save time we ask that you schedule your appointments in advance.
Missed appointments will set you back in your recovery, so we ask that wherever possible you keep all appointments. If an appointment must be changed, 24 hours notice is appreciated. A late notice fee may apply in instances where less than 24 hours notice is given. Consideration will be given for unavoidable circumstances. We want to help you avoid this fee. So please let us know if you cannot attend so that we are able to service the health needs of others.
For more information, call us directly on 03 9458 5166
HOW CAN WE HELP?
For Telehealth enquiries and appointments please call 03 9458 5166 or use our enquiry form.